Airtel Taking Advantage of Its Customers? A Call for Fair Practices
Imagine this: you replace a product that you use daily, only to have it malfunction within a day. When you approach customer support for help, you're told you need to pay again because the replacement product has no warranty. This happened to me with Airtel’s DTH remote. What should have been a routine replacement turned into an ordeal that left me questioning the company’s commitment to customer satisfaction and fairness.
Unfortunately, this is not an isolated incident. Many Airtel customers face similar frustrations with policies that seem designed to prioritize profit over fairness. Let's delve into the details of this issue and why it matters to all of us.
Here's what happened in my case:
A Faulty Replacement Product:On 19th December, I replaced my DTH remote for Rs. 100. Within 24 hours, the new remote became non-functional. Naturally, I contacted Airtel’s customer support.
No Warranty on Replacements:I was told that…
